General Conditions of Services

Appointment Scheduling

Appointments can be scheduled through our customer service or online. For customer service orders, we will contact the appropriate person. Appointments are assigned time slots, and a confirmation email with an approximate time will be sent to the email address(es) provided in the order. If conditions allow, the system may offer a guaranteed time.

Safety During Appointments

The person receiving the photographer is responsible for their safety. If the property is tenanted, it is preferable and strongly recommended that the broker and/or owner be present, especially during winter. Please ensure that the driveway, steps, and a path to the yard are clear. Apply salt, rock dust, or any other de-icing product to minimize ice patches from the street to your driveway. You may be held responsible for any incidents involving falls of visitors, brokers, or the photographer.

Delay Policy

In the event of a delay or absence of the designated person without prior notification to BrokerLens, exceeding fifteen minutes, the photographer will proceed with taking exterior photos and then depart. Consequently, you will be charged for an outdoor photo shoot.

Delay Policy

Processing Times

A regular HDR photoshoot should last a maximum of forty-five minutes. Any shoot exceeding one hour may result in additional fees. The final version of the photos will be delivered the following day.

For 3D or video sessions, additional time will be allocated to the photographer based on the size of the property. Photos included with these sessions will be delivered the next business day following the appointment. For 3D or video content, a processing time of twenty-four to forty-eight working hours following the appointment is expected.

For aerial photos or videos, the processing time is the same as for regular photos, with delivery the next day.

Hosting Policy

Photos taken for registration purposes are typically used for an average duration of six months. BrokerLens ensures that these photos are retained for a period of twelve months. After this period, the photos may no longer be available. We strongly recommend downloading the photos to your computer upon receipt.

Virtual models are also retained for a period of tree months.

Terms & Conditions

1. Introduction

These Terms and Conditions govern the provision of real estate photography services by Brokerlens (“Photographer”) to the client (“Client”). By booking our services, the Client agrees to these terms.

2. Copyright and Ownership

Photographer’s Rights: Under Bill C-11, the Photographer retains full copyright and moral rights to all images produced. This includes images taken for commissioned work.
Usage License: The Client is granted a non-exclusive, non-transferable license to use the images for marketing and promotional purposes related to the property. This license does not include the right to sell or distribute the images to third parties without the Photographer’s written consent.
Attribution: The Client agrees to credit the Photographer whenever the images are used in public or online platforms (IE: Facebook, Instagram).

3. Scope of Services

Services Provided: The Photographer will provide professional real estate photography services, including but not limited to interior and exterior photos, virtual tours, and aerial photography.
Deliverables: Edited images will be delivered around 24 hours of the shoot unless otherwise agreed upon.

4. Payment Terms

Fees: The Client agrees to pay the fees as outlined in the invoice provided by the Photographer. A deposit may be required at the time of booking.
Late Payments: Late payments may incur additional charges. The Photographer reserves the right to withhold delivery of images until full payment is received.

5. Cancellation and Rescheduling

Cancellation: Cancellations made less than 24 hours before the scheduled shoot may incur a cancellation fee (65$).
Rescheduling: The Client may reschedule the shoot without penalty if notice is given at least 24 hours in advance and is agreed upon by both parties.

6. Liability

Property Damage: The Photographer is not responsible for any damage to the property during the shoot unless caused by gross negligence.
Image Quality: The Photographer will make every effort to ensure high-quality images but does not guarantee specific results due to varying property conditions.

7. Privacy and Confidentiality

Client Information: The Photographer will keep all client information confidential and will not share it with third parties without the Client’s consent.
Property Access: The Client must ensure that the property is accessible at the agreed-upon time and that all necessary permissions have been obtained.

8. Governing Law

These terms and conditions are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein.

Terms & Conditions

1. Introduction

Ces termes et conditions régissent la prestation des services de photographie immobilière par Brokerlens (« Photographe ») au client (« Client »). En réservant nos services, le Client accepte ces conditions.

2. Droits d’auteur et propriété

Droits du Photographe : Conformément à la Loi C-11, le Photographe conserve l’intégralité des droits d’auteur et des droits moraux sur toutes les images produites, y compris celles réalisées dans le cadre d’un travail commandé.

Licence d’utilisation : Le Client reçoit une licence non exclusive et non transférable pour utiliser les images à des fins de marketing et de promotion en lien avec la propriété. Cette licence n’inclut pas le droit de vendre ou de distribuer les images à des tiers sans le consentement écrit du Photographe.

Attribution : Le Client accepte d’attribuer le crédit au Photographe à chaque utilisation publique ou sur les plateformes en ligne (ex. : Facebook, Instagram).

3. Portée des services

Services fournis : Le Photographe fournira des services professionnels de photographie immobilière, incluant, sans s’y limiter, des photos intérieures et extérieures, des visites virtuelles et des prises de vue aériennes.

Livrables : Les images retouchées seront livrées dans un délai d'environ 24 heures après la séance, sauf accord contraire.

4. Modalités de paiement

Frais : Le Client accepte de payer les frais indiqués sur la facture fournie par le Photographe. Un acompte peut être exigé lors de la réservation.

Retards de paiement : Tout retard de paiement peut entraîner des frais supplémentaires. Le Photographe se réserve le droit de retenir la livraison des images jusqu’à réception du paiement intégral.

5. Annulation et reprogrammation

Annulation : Toute annulation effectuée moins de 24 heures avant la séance prévue peut entraîner des frais d’annulation (65 $).

Reprogrammation : Le Client peut reprogrammer la séance sans pénalité si un préavis d’au moins 24 heures est donné et que les deux parties s’entendent sur une nouvelle date.

6. Responsabilité

Dommages à la propriété : Le Photographe n’est pas responsable des dommages causés à la propriété pendant la séance, sauf en cas de négligence grave.

Qualité des images : Le Photographe mettra tout en œuvre pour produire des images de haute qualité, mais ne garantit pas des résultats spécifiques en raison des conditions variables de la propriété.

7. Confidentialité et protection des données

Informations du Client : Le Photographe s’engage à garder toutes les informations du Client confidentielles et à ne pas les partager avec des tiers sans son consentement.

Accès à la propriété : Le Client doit s’assurer que la propriété est accessible à l’heure convenue et que toutes les autorisations nécessaires ont été obtenues.

8. Droit applicable

Ces termes et conditions sont régis par les lois de la province de Québec et les lois fédérales du Canada applicables.